Monthly Sessions
Next Session:
Our next session is on 24th May 2025 on – “AI x Service Excellence: Unlocking Transformation through Intelligent Operations” by Prabhu Chandrasekaran
Alternate Link to Register for 24th May Session:
https://forms.gle/Mm18xQ4ywGDfqXKZ6
(or)
Send an email to: serviceknowledgebase@gmail.com
Linkedin page https://www.linkedin.com/company/service-knowledge-base
| S. No. | Session | Speaker | Designation & Organization | Date |
| 97 | Transforming Customer Experience with AI Innovation | Hetall Soni | Tata AIG Gen Insurance Co Ltd | 22 Mar 25 |
| 96 | Managing Change and Achieving Excellence in Dynamic Landscapes | Nancy Nouaimeh | ASQ EMEA Deputy Region Director | 22 Feb 25 |
| 95 | Demystifying ESG for Process Professionals | Vaidyanathan Chandramouli | 18-Jan-25 | |
| 94 | Cyber Resilience for Quality Professionals: A Path to Growth | Vaidyanathan Chandramouli | 07-Dec-24 | |
| 93 | AI in Action: Transforming Software Development and Quality | 30-Nov 24 | ||
| 92 | Organizational Performance: Leveraging OKRs and Balanced Scorecard Metrics | 14-Sep-24 | ||
| 91 | Unlocking Profitability Through Supply Chain Optimization | 31-Aug -24 | ||
| 90 | Business Value driven through Profitability lever | 27-Jul-24 | ||
| 89 | Client Centric Delivery using CMMi 3.0 | 18-May-24 | ||
| 88 | AI powered Quality function | Dr. K. Hariprasad Reddy, | Quality Head | 20-Apr-24 |
| 87 | Enterprise Wide Excellence through “Profit Leadership” approach | Naveen Narayanan | 16-Mar-24 | |
| 86 | Business Management through TQM Framework | Nishith Kumar Sinha | 16-Dec-23 | |
| 85 | Business Excellence through ESG Frameworks | Murthy SN, x EnY | 25-Nov-23 | |
| 84 | Sustainable digital transformation: a Game Changer for Quality Professionals? | 9-Sep-23 | ||
| 83 | OKR – Goal setting framework for supercharging growth through alignment | 19-Aug-23 | ||
| 82 | Overcoming the Challenges of VUCA with Quality Transformation | |||
| 81 | Enabling Operational Excellence Through Process and Task Mining | |||
| 80 | Effective execution of large scale software projects leveraging the power of Quantitative data | |||
| 79 | From Traditional Quality to Value Enabler – A Paradigm Shift | |||
| 78 | Competitive Edge through Holistic Digital Transformation | |||
| 77 | Fueling Business Success: Understanding the Difference Between Data-Informed and Data-Driven Decision Making approaches” | |||
| 76 | Data driven quality improvement process |