Sessions
SKB is a platform for people to share expertise in their respective area and gain powerful insights. By joining the sessions arranged by SKB, we get insights of various subjects which otherwise was not possible to get cross pollination. These insights are valuable and may give new ideas in our own work area.
Thank you for curating such meaningful sessions. These conversations are more than just talks, they are sparks that ignite new thoughts, inspire reflection, and build collective energy.Your commitment to bringing diverse voices and experiences together is truly commendable. Keep creating for learning and curiosity..Thank you for having me and looking forward to more enriching sessions ahead!
SKB sessions are very insightful. The community of practitioners is of high quality and provides immense learning opportunities.Well done SKB team.
The Services that Knowledge Base does is enormous and they do it consistently. I i can very much say that, the topic this group provides during is of very latest and relevant and bringing the industry leads to the forum is absolute professional connect.
Service Knowledge Base is an excellent forum for Delivery excellence and Quality Assurance professionals to broaden their knowledge and know more about industry practice. Currently I see very few active forums in industry which is dedicated towards Delivery excellence and Quality Assurance. The sessions are moderated by the experienced leaders from industry and the presenters are active leaders with high expertise in respective topics. Glad to be part of such forum, which opens the window outside your current organisation and it's practices, where we connect, collaborate and learn together as industry folks!
Absolutely fantastic platform! Service Knowledge Base is more than just a forum—it's a thriving community where professionals from all industries come together to share knowledge, best practices, and innovative ideas.The expert-led sessions, one-on-one mentorship, and free learning resources are incredibly valuable for staying ahead in today’s fast-changing world. If you’re looking to grow, connect, and transform your career, this is the place to be. Highly recommended! 🚀
The Service Knowledge Base Forum has been presenting many learning opportunities on currently relevant domains, by Experts in those domains, sharing their experiences, challenges, solutions, etc.
The Service Knowledge Base (SKB) forum offers insights into new and upcoming trends spanning diverse topics in IT. These sessions feature seasoned professionals from the industry who share their valuable experiences from real-world scenarios
This forum is highly regarded for knowledge sharing among quality professionals, where various industry experts discuss engaging topics.
For the past five years, the Service Knowledge Base(SKB) has been sharing sessions on the latest trends (including AI, cybersecurity) in Business Excellence, Quality, and Transformation. I'm sure the community has gained valuable insights from this forum.
Session
📚 Service Knowledge Base – Sessions Conducted (Since April 2020)Below is a curated list of expert-led sessions hosted by the Service Knowledge Base forum, covering a wide range of topics including Delivery Excellence, Quality Assurance, Digital Transformation, and more.
Session No. | Date | Session | Speaker | Designation | Organisation | |
---|---|---|---|---|---|---|
99 | 24 May 2025 | AI x Service Excellence: Unlocking Transformation through Intelligent Operations | Prabhu | E&Y | https://www.linkedin.com/in/prabhucln | |
98 | 5 April 2025 | Harnessing AI and GenAI for Business Excellence Transformation | Meetu Singh | Technical Director – Agile COE (Transformation BusI Excellence) | KPMG | https://www.linkedin.com/in/meetu-singh |
97 | 22 March 2025 | Transforming Customer Experience with AI Innovation | Hetall Soni | Deputy Vice President | Tata AIG General Insurance Company | https://www.linkedin.com/in/hetall-soni |
96 | 22 February 2025 | Managing Change & Achieving Excellence in Dynamic Landscapes | Nancy Nouaimeh | Deputy Region Director | ASQ EMEA | https://www.linkedin.com/in/nancy-nouaimeh |
95 | 18 January 2025 | Demystifying ESG for Process Professionals | Vaidyanathan Chandramouli | Risk Advisory, ESG, Resilience, and Cyber Security leader | X-WIPRO | https://www.linkedin.com/in/vaidychandramouli |
94 | 7 December 2024 | Cyber Resilience for Quality Professionals: A Path to Growth | Vaidyanathan Chandramouli | Risk Advisory, ESG, Resilience, and Cyber Security leader | X-WIPRO | https://www.linkedin.com/in/vaidychandramouli |
93 | 30 November 2024 | AI in Action: Transforming Software Development and Quality | Ashfaq Ahamed | Head of Quality, SaaS & AI/ML Quality | Nokia | https://www.linkedin.com/in/ashfaqahamed |
92 | 14 September 2024 | Enhancing Organizational Performance: Leveraging OKR's & Balanced Scorecard Metrics | Murthy SN | Quality & Business Excellence Leader | Quality & Business Excellence Leader | https://www.linkedin.com/in/sn-murthy |
91 | 31 August 2024 | Unlocking Profitability Through Supply Chain Optimization | Naveen Narayanan | Co-Founder & Group MD | SSA Consulting Group | https://www.linkedin.com/in/naveenncn |
90 | 29 June 2024 | Business Value driven through Profitability Levers | Hemalatha Balla subramanya | Principal Consultant - Quality | Infosys | https://www.linkedin.com/in/hemalathaballasubramanya |
89 | 18 May 2024 | Client-Centric Delivery using CMMi 3.0 | Anandkumar K Shelat | Technical Director | KPMG | https://www.linkedin.com/in/anandkumar-k-shelat-96a8137 |
88 | 20 April 2024 | AI powered Quality function | Dr. K. Hariprasad Reddy | Quality Head | https://www.linkedin.com/in/hariprasadwipro | |
87 | 16 March 2024 | Enterprise Wide Excellence through 'Profit Leadership' Approach | Naveen Narayanan | Co-Founder & Group MD | SSA Consulting Group | https://www.linkedin.com/in/naveenncn |
86 | 16 December 2023 | Business Management through TQM Framework | Nishith Kumar Sinha | Tata Steel | https://www.linkedin.com/in/nishith-sinha-6b5a84a | |
85 | 25 November 2023 | Business Excellence through ESG Frameworks | Murthy SN | Quality & Business Excellence Leader | Quality & Business Excellence Leader | https://www.linkedin.com/in/sn-murthy |
84 | 9 September 2023 | Sustainable Digital Transformation: A Game Changer for Quality Professionals? | Dr Niladri Choudhuri | Founder & CEO | Xellentro Consulting Services LLP | https://www.linkedin.com/in/niladrichoudhuri |
83 | 31 August 2023 | OKR - Goal Setting framework for Supercharging Growth Through Alignment | Krishna Sivaramakrishnan | Head Agile Practices | TCS | https://www.linkedin.com/in/3point4 |
82 | 30 July 2023 | Overcoming the Challenges of VUCA with Quality Transformation | Ankur Thyagi | General Manager Quality | Escorts Kubota Limited | https://www.linkedin.com/in/ankurtyagi-qualitist |
81 | 17 June 2023 | Enabling Operational Excellence Through Process & Task Mining | Jagadeesh Chandra Bose R. P | Head of Data Science | Skan AI | https://www.linkedin.com/in/jcbose |
80 | 13 May 2023 | Effective Execution of Large Scale Software Projects Leveraging the Power of Quantitative data | Mohammed Nasir Hussain | Senior Engineering Manager | TOSHIBA Software India | https://www.linkedin.com/in/mohammed-nasir-hussain-pmp-9971b720 |
79 | 29 April 2023 | From Traditional Quality to Value Enabler - A Paradigm Shift | Parvathy Satish | Group Director - Quality & Program Management | Mavenir | https://www.linkedin.com/in/parvathysatish |
78 | 25 March 2023 | Competitive Edge through Holistic Digital Transformation | Sujatha Sivaraman | Digital Transformation Leader | Virtusa | https://www.linkedin.com/in/sujisiva |
77 | 25 February 2023 | Fueling Business Success: Understanding The Difference Between Data-Informed & Data-Driven Decision Making Approaches | Anilesh Mukherjee | Former – AVP: Lean Digital Transformation | Genpact | https://www.linkedin.com/in/anileshmukherjee-visionaryleader |
76 | 7 January 2023 | Data driven quality improvement process | Amit Choudhary | Associate Director, Data Analytics Solution Expert | KPMG | https://www.linkedin.com/in/amit-choudhary-45a134116 |
75 | 10 September 2022 | Service Delivery Excellence a Catalyst to Power Up Your Business From Delivery to Transformation | Sandhya Venu Sanjay | Associate Director | EY | https://www.linkedin.com/in/sandhya-venu-sanjay-639551a |
74 | 6 August 2022 | Client Retention Brick by Brick - Part1: New Transitions | Rituparn Bakshi | Head - Quality | Tech Mahindra | https://www.linkedin.com/in/rituparnb |
73 | 23 July 2022 | Healthcare’s Evolving Role in Service Excellence | Netra Tandon | Head Service Excellence | Aster DM Healthcare | https://www.linkedin.com/in/netra-tandon-636681184 |
72 | 25 June 2022 | Future of Quality - Challenges and Actions | Anshuman Tiwari | Global Head of Delivery Excellence | DXC Technology | https://www.linkedin.com/in/anshuman |
71 | 18 June 2022 | Influence of Creativity in Quality Professional Role | Balaji OS & Nick Pile | Senior Director - Head of Digital Acceleration | Capgemini Invent | https://www.linkedin.com/in/balajios http://linkedin.com/in/nickpile |
70 | 28 May 2022 | Customer Experience as a Career for Quality Professionals | Debashis Sarkar | Founder and Managing Partner | Proliferator Advisory & Consulting | https://www.linkedin.com/in/debashissarkar |
69 | 30 April 2022 | Service Excellence Through Predictive Analytics | Prakash Thakur | Quality & Process Excellence Manager | Wipro | https://www.linkedin.com/in/prakashthakur2 |
68 | 2 April 2022 | Is Cyber Security a Game Changer For Quality Professionals? | Senthil Kumar M | Chief Security Architect & Sr Program Head | Cyber Security & Risk Services | https://www.linkedin.com/in/senthilkumar-m-448a653a |
67 | 19 February 2022 | Delivery Excellence Through Systems & Organization Controls (SOC) | Vishnu Varthanan Moorthy | Director- Quality, | Capgemini | https://www.linkedin.com/in/vishnuvarthanan |
66 | 29 January 2022 | Quality Professional Role in Enterprise Risk Management | Chaitanya Baliga | Deputy Regional Director, Canada | ASQ | https://www.linkedin.com/in/cbaliga |
65 | 22 January 2022 | Nurturing progressive Quality & Innovation Culture On | Mridu Bala Anand | Sr Program Director | Fijitsu | https://www.linkedin.com/in/mridu-anand |
64 | 11 December 2021 | Value Innovation Through Agile Levers (VITAL) | Krishna Sivaramakrishnan | Head Agile Practices | TCS | https://www.linkedin.com/in/3point4 |
63 | 13 November 2021 | Intelligent Automation in Quality Systems | Vishnu Varthanan Moorthy | Director- Quality | Capgemini | https://www.linkedin.com/in/vishnuvarthanan |
62 | 30 October 2021 | Experince sharing sereis : Shingo Model Implementation Journey | Nancy Nouaimeh Marianela Alfaro Roger S. Echeverria | Deputy Region Director | ASQ EMEA | https://www.linkedin.com/in/nancy-nouaimeh |
61 | 16 October 2021 | Knowledge Sharing Series :"Cultural Alignment Through Shingo model" | Nancy Nouaimeh | Deputy Region Director | ASQ EMEA | https://www.linkedin.com/in/nancy-nouaimeh |
60 | 9 October 2021 | Insights & Analytics Driving Service Delivery Ecosystem | Atanu Das | Technical Director - Business Transformation | KPMG | https://www.linkedin.com/in/atanu-das-7a162a15 |
59 | 18 September 2021 | Knowledge Sharing session on "Service Delivery Ecosystem" | Atanu Das | Technical Director - Business Transformation | KPMG | https://www.linkedin.com/in/atanu-das-7a162a15 |
58 | 28 August 2021 | Experience Sharing Series: Implementation journey of Automation of Business Processes | Shailesh Chopra | Master Black Belt, Client Services & Operations, Vendor Management | Deutsche Bank | https://www.linkedin.com/in/shailesh-chopra-b809362 |
57 | 14 August 2021 | Knowledge Sharing series: Automation of Business Process - Boon or Bane | Mathan Jincillin R | CEO & Director | Mavdero Techservices | https://www.linkedin.com/in/mathan-jincilin-r-2496a630 |
56 | 24 July 2021 | Experience Sharing Series: Sustenance of Integrated Management System & Journey Towards High Maturity | Mangesh Narayan | Director of Quality | Siemens | https://www.linkedin.com/in/mangesh-narayan-60a5a75a |
55 | 10 July 2021 | Knowledge Sharing series: Creating Integrated Management System | Mangesh Narayan | Director of Quality | Siemens | https://www.linkedin.com/in/mangesh-narayan-60a5a75a |
54 | 26 June 2021 | Experience Sharing Series : SAFe Implementation – Practitioner's Approach | Ashwinee Kalkura Manish Holey | Principal Consultant, Enterprise Agile Coach | CyberBahn Virtusa | https://www.linkedin.com/in/ashwineekalkura https://www.linkedin.com/in/manishholey |
53 | 12 June 2021 | Knowledge Sharing series: Demystifying SAFe® | Ashwinee Kalkura | Principal Consultant | CyberBahn Virtusa | https://www.linkedin.com/in/ashwineekalkura |
52 | 29 May 2021 | Empowering Customer Advocacy through Innovation Culture | Atanud Das Nimesh Pilla Sathish Narayanan | Technical Director - Business Transformation | https://www.linkedin.com/in/atanu-das-7a162a15 | |
51 | 8 May 2021 | Knowledge Sharing series: Demystifying Customer Advocacy | Atanu Das Nimesh Pilla | Technical Director - Business Transformation | https://www.linkedin.com/in/atanu-das-7a162a15 | |
50 | 24 April 2021 | Enabling Business Value Through BPM | Amit Chauhan | CEO | Q3 Edge Consulting | https://www.linkedin.com/in/amitchauhan2 |
49 | 17 April 2021 | Future Of Work & Relevance of Quality & BE Roles | Sudhir Dasamantharao | Chief Operating Officer | Fourth Square | https://www.linkedin.com/in/sudhir-dasamantharao-9181a83 |
48 | 10 April 2021 | Experience Sharing Series: Demystifying RPA & Automation CoE | Soma Gupta | Head of Non Operations Automation CoE | HSBC | https://www.linkedin.com/in/somagupta/ |
47 | 3 April 2021 | Balance Soft Skill vs Hard Skill: Take Control of Your Career | Shailesh Chopra | Master Black Belt, Client Services & Operations, Vendor Management | Deutsche Bank | https://www.linkedin.com/in/shailesh-chopra-b809362 |
46 | 20 March 2021 | Experience Sharing Series: Agile Transformation Journey of a Universal Bank | Palani Nama | Vice President | Societe Generale | https://www.linkedin.com/in/palaninama |
45 | 13 March 2021 | Service Transformation – Blockchain, AI and RPA | Rangaraj Sriramulu | SVP, Digital Transformation - Alorica | https://www.linkedin.com/in/rangaraj-sriramulu-5914125 | |
44 | 6 March 2021 | Transformation of Quality Discipline to align with Digital Era | Dr. Srijith Sreenivasan | Director, KPMG | https://www.linkedin.com/in/srijith3 | |
40 | 6 March 2021 | Business Value Enhancement for Growth | ShreeRam G Ranganathan MBA | Ojas Consulting Limited | https://www.linkedin.com/in/grshreeram | |
43 | 27 February 2021 | Transformation in Global Shared Services leveraging Business Agility | Harish Iyer | Agile coach, Maersk Global | https://www.linkedin.com/in/harish-iyer-554b1432 | |
41 | 20 February 2021 | Embedding Operational Excellence culture - An Innovative approach | Rohit Kumar Gupta | Head Op Ex & Former Transformation Lead | Sodexo | https://www.linkedin.com/in/rohit-kumar-gupta-697b291 |
42 | 13 February 2021 | CII Healthcare Excellence Journey Based on Baldrige Excellence Framework | Mandakini Pawar | Healthcare Excellence, CII Institute of Quality | https://www.linkedin.com/in/mandakini-pawar-ceo | |
39 | 30 January 2021 | Aligning your career trajectory through design thinking & Ikigai | Harmeet Chawla | Former Director - Business Excellence, Aon Hewitt | https://www.linkedin.com/in/harmeet-chawla-04655b | |
38 | 23 January 2021 | Excellence in Finance Operations | Amarpreet Bhamra | Former Assistant Director - Transformation, Ernst & Young | Ernst & Young | https://www.linkedin.com/in/amarpreet-bhamra-5310163 |
37 | 9 January 2021 | Madhan shares his success story - Expanding from Quality domain to RPA & AI | Madhan Seduraman | Head of OPEX COE, AI & Automation | Prudential Assurance Company Singapore | https://www.linkedin.com/in/madhan-seduraman-13b31b14 |
36 | 19 December 2020 | Leveraging Ecosystem for Excellence - Tata Best Practices Programme | Devraj Chattaraj | DGM - BE | TATA Sons | https://www.linkedin.com/in/devraj-chattaraj-1510006 |
35 | 12 December 2020 | Panel Discussion on Accelerate Adoption of a Performance Excellence Model in the Service Sector | Jamshed Daboo Prashant Hoskoté Sachin Garg | Former Managing Director | Trent Hypermarket, | https://www.linkedin.com/in/jamshed-k-daboo-b4ba1116 |
34 | 5 December 2020 | Human side of Process Excellence | Dr. Vijaya Sunder | Assistant Professor | ISB | https://www.linkedin.com/in/vijayasunder9 |
33 | 28 November 2020 | Qualinomics: Innovation in Quality towards revitalized Economy | Dr. Pavan Soni Dr. Vijaya Sunder M Ved Prakash Dr Sathiadev Mahesh | Innovation Evangelist | Innovation Evangelist / Asst. Prof. at ISB / KM Leader at Trianz / Prof. at University of New Orleans, USA | https://www.linkedin.com/in/pavansoni |
32 | 21 November 2020 | Transformation from Corporate Quality Professional to an Independent Consultant | Aravindan Raghavan | Former Quality Director | PWC | https://www.linkedin.com/in/aravindan-raghavan-120a767 |
31 | 7 November 2020 | Value-adding role of a Quality professional in a Pharma industry | Bharathy V | Associate Director | Cognizant | https://www.linkedin.com/in/bharathy-v-0279863 |
30 | 31 October 2020 | Operational Efficiency in Healthcare - The Unprecedented Analogy | Dr. Lalit Kanodia | Director | Business Excellence Healthcare & Lifesciencs | https://www.linkedin.com/in/dr-lalit-kanodia-6bb9947 |
29 | 17 October 2020 | HR Transformation and Digital Journey of IIFL Home Finance | Sheetal Jerath Sharma | Employee Experience Head-India | IIFL Home Finance Ltd | https://www.linkedin.com/in/sheetal-jerath-sharma-8853752b |
28 | 10 October 2020 | OPEX levers to drive Performance in Financial Services | Rohit Kumar Gupta | Head Op Ex & Former Transformation Lead | Head OpEx, Sodexo | https://www.linkedin.com/in/rohit-kumar-gupta-697b291 |
27 | 3 October 2020 | Redesigning Customer Journey Post-COVID | Rituparn Bakshi | Head - Quality | Tech Mahindra | https://www.linkedin.com/in/rituparnb |
26 | 26 September 2020 | Service Excellence in the Hospitality Industry | Kiran Varri | SVP - Digital Marketing & Business Excellence | Regulus Capital Ltd | https://www.linkedin.com/in/kiranvarri |
25 | 19 September 2020 | Improvements and key metrics in Wholesale & Retail banking | Raghu Krishnan | Former Associate Vice President | Standard Chartered Bank | |
24 | 12 September 2020 | Innovation and process transformation in BFSI | Palani Nama | Vice President | Societe Generale | https://www.linkedin.com/in/palaninama |
23 | 5 September 2020 | How KM practices have enabled Service Delivery during times of crisis | Ved Prakash | KM Leader | Trianz | https://www.linkedin.com/in/vedp999 |
22 | 30 August 2020 | Cognitive Quality - The Inevitable Perpetual Metamorphosis | Sankaran Venkataramani Uttam Biswas | Executive Director | KPMG | https://www.linkedin.com/in/dr-sankaran-venkataramani-1a6b364 |
21 | 22 August 2020 | Measuring Value - CIO's perspective | Moserraj | Associate Vice President - CIO and Head of Excellence | Brillio | https://www.linkedin.com/in/mosesrajr/ |
20 | 15 August 2020 | Building resilient BOT process factory - Changing face of Automation | Mathan Jincilin R | Former Automation Program Head | TechMahindra | https://www.linkedin.com/in/mathan-jincilin-r-2496a630 |
19 | 8 August 2020 | How to build the organization culture of Excellence | Sanjeev Singh | Business Excellence | Tata | https://www.linkedin.com/in/sanjeev-singh-922b0410 |
18 | 2 August 2020 | Bridging the performance and expectation gap - reflections of a Quality professional | Murthy SN | Quality & Business Excellence Leader | Quality & Business Excellence Leader | https://www.linkedin.com/in/sn-murthy |
17 | 25 July 2020 | Operational Resilience through Organizational Excellence Framework | Nancy Nouaimeh Madhusmita Nayak | Deputy Region Director Registered Organization Excellence Specialist, Chartered Business Excellence Professional / Strategy Planning and Performance Officer | ASQ EMEA Imdaad Group | https://www.linkedin.com/in/nancy-nouaimeh https://www.linkedin.com/in/madhusmita-nayak-75a0a215 |
16 | 18 July 2020 | Fostering an Innovation Culture | Dr. Pavan Soni | Founder and Innovation Evangelist | Inflexion Point Consulting | https://www.linkedin.com/in/pavansoni |
15 | 12 July 2020 | RPA to Hyperautomation - Emerging Technologies are Shaping the Future of Work? | Vinay Mummigatti | Chief Automation Officer | Lexis Nexis | https://www.linkedin.com/in/vinaymummigatti |
14 | 5 July 2020 | How to Redefine "Quality for the Future?" | Rituparn Bakshi | Head - Quality | Tech Mahindra | https://www.linkedin.com/in/rituparnb |
13 | 27 June 2020 | What Operational Excellence Professionals Need to Know to be Effective in post COVID-19 World | Debashis Sarkar | Founder and Managing Partner | Proliferator Advisory & Consulting | https://www.linkedin.com/in/debashissarkar |
12 | 20 June 2020 | Emerging Trends in Measuring Customer Feedback in the Current Scenario | Chandramouli Srinivasan | Feedback Insights | Feedback Insights | https://www.linkedin.com/in/moulichandramouli |
11 | 14 June 2020 | How Supply Chain Efficacy can Multiply Business Performance | Raghavan Santhanam | Senior Consultant | Standard Chartered Bank | https://www.linkedin.com/in/businessoperations |
10 | 7 June 2020 | Why Quality Management Professionals are suitable to excel in Operational Risk Management domain | Ibrahim Abdul Rahman | Associate Vice President | Sutherland Global Services | https://www.linkedin.com/in/ibrahimabdulrahman1964 |
9 | 31 May 2020 | Improving the Quality of the Quality Profession | Anshuman Tiwari | Global Head of Delivery Excellence | DXC Technology | https://www.linkedin.com/in/anshuman |
8 | 24 May 2020 | A Peek into Design Thinking - Preparing the Mindset for Disruption | Dr. Anbu Rathinavel | Chief Design Officer | Intellect Design Arena Ltd | https://www.linkedin.com/in/anburathin |
7 | 15 May 2020 | Agility & Speed using Lean transformation in Supply Chain Excellence | Sathish Narayanan | Head - Supply Chain Operations | Coca Cola Beverages | https://www.linkedin.com/in/sathish-narayanan-3a0a252 |
6 | 10 May 2020 | Operational Excellence with a Human Face | Viswanathan Balasubramanian | Vice President - Total Quality | nThrive Healthcare | https://www.linkedin.com/in/viswanathan-balasubramanian-092a461a |
5 | 3 May 2020 | Effective Change Management Model in a Business Transformation | Vijayalakshmi Ramachandran | Vice President | Bank of America | https://www.linkedin.com/in/vijayalakshmi-ramachandran |
4 | 25 April 2020 | Introduction to SAFe | Deepak Rustagi | Principal Consultant | SPParC Corporate Consultants | https://www.linkedin.com/in/deepakrustagi |
3 | 18 April 2020 | Building High Performance Individual | Dr. Anbarasu Thangavelu | High-Performance Coach/Founder-Drishta | Tiny Magiq | https://www.linkedin.com/in/anbarasu |
2 | 14 April 2020 | Introduction to DevOps | Balaji T | Delivery Excellence Coach | Standard Chartered Bank | https://www.linkedin.com/in/0matrix0 |
1 | 8 April 2020 | Lean Agile | Krishna Sivaramakrishnan | Head Agile Practices | TCS | https://www.linkedin.com/in/3point4 |