Next Session
Our next session is covered to understand Service Delivery Excellence a catalyst to power up your business from delivery transformation, on 10th September at 4 PM IST by Sandhya Venu Sanjay, EY GDS Enablement Services Service Excellence Leader;
Moderator: Dr.Sankaran Venkataramani ,Partner, KPMG
Link to register
https://forms.gle/mGYVX5r3BuBkY7TR6
OR
send a mail to [email protected]
Previous Sessions
| Sr. No. | Session | Speaker | Designation & Organisation | Date | Session Summary |
|---|---|---|---|---|---|
| 89 | Client Centric Delivery using CMMi 3.0 | Anandkumar K Shelat | Technical Director , KPMG | 18-May-24 | |
| 88 | AI powered Quality function | Dr. K. Hariprasad Reddy | Quality Head, Google | 20-Apr-24 | |
| 87 | Enterprise Wide Excellence through “Profit Leadership” approach | Naveen Narayanan | Co-Founder & Group MD , SSA Consulting Group | 16-Mar-24 | |
| 86 | Business Management through TQM Framework | Nishith Kumar Sinha | Tata Steel | 16-Dec-23 | |
| 85 | Business Excellence through ESG Frameworks | Murthy SN | 25-Nov-23 | ||
| 84 | Sustainable digital transformation: a Game Changer for Quality Professionals? | 09-Sep-23 | |||
| 83 | OKR - Goal setting framework for supercharging growth through alignment | TCS | 19-Aug-23 | ||
| 82 | Overcoming the Challenges of VUCA with Quality Transformation | Ankur Thyagi | DGM , Hero Motors | 30-Jul-23 | |
| 81 | Enabling Operational Excellence Through Process and Task Mining | 17-Jun-23 | |||
| 80 | Effective execution of large scale software projects leveraging the power of Quantitative data | 13-May-23 | |||
| 79 | From Traditional Quality to Value Enabler - A Paradigm Shift | 29-Apr-23 | |||
| 78 | Competitive Edge through Holistic Digital Transformation | 25-Mar-23 | |||
| 77 | Fueling Business Success: Understanding the Difference Between Data-Informed and Data-Driven Decision Making approaches" on | 25-Feb-23 | |||
| 76 | Data driven quality improvement process | 7-Jan-23 | |||
| 75 | Service Delivery Excellence a catalyst to power up your business from delivery to transformation | Sandhya Venu Sanjay | EY GDS Enablement Services Service Excellence Leader | 10-Sep-22 | |
| 74 | Client Retention brick by brick - part1: new transitions | 06-Aug-22 | |||
| 73 | Healthcare’s Evolving Role in Service Excellence | Netra Tandon | Head Service Excellence, Aster Hospitals (GCC), Aster DM Healthcare | 23-07-22 | |
| 72 | Future of Quality - Challenges and Actions | Anshuman Tiwari | Head of Delivery Excellence, DXC Technology | 25-06-22 | |
| 71 | Influence of creativity in Quality professional role | Balaji OS and Nick Pile | Capgemini | 18-06-22 | |
| 70 | Customer Experience as a career for Quality professionals | Debashis Sarkar | Proliferator Advisory & Consulting | 28-05-22 | |
| 69 | Service Excellence through Predictive Analytics | Prakash Thakur | Quality & Process Excellence Manager, Wipro Limited | 30-Apr-22 | |
| 68 | Is Cyber Security a Game Changer for Quality Professionals? | Senthil Kumar M | Chief Security Architect & Sr Program Head - Cyber Security & Risk Services | 02-Apr-22 | |
| 67 | Delivery Excellence Through Systems and Organization Controls (SOC) | Vishnu Varthanan | Director- Quality, Capgemini | 19-Feb-22 | |
| 66 | Quality Professional role in Enterprise Risk Management | Baliga | ASQ | 29-Jan-22 | |
| 65 | Nurturing progressive Quality n Innovation culture on | Mridu | Fujitsu consulting | 22-Jan-22 | |
| 64 | Value Innovation Through Agile Levers (VITAL) | Krishna | Digital and agile coach | 11-Dec-21 | |
| 63 | Intelligent Automation in Quality Systems | Vishnu Varthanan, | Director- Quality, Capgemini | 13- Nov-21 | |
| 62 | Experience sharing series : "Shingo Model implementation journey | Nancy Nouaimeh, Marianela Alfaro, Roger S. Echeverria | Culture Transformation Excellence Expert , Biz Excellence Leader | 30-Oct-21 | |
| 61 | Knowledge sharing series : "Cultural alignment through Shingo model" | Nancy Nouaimeh | Culture Transformation and Excellence Expert | 16-Oct 21 | |
| 60 | Insights n Analytics Driving Service Delivery Ecosystem | Atanu Das | Associate Director – Innovation and Business Transformation, KPMG | 09-Oct-21 | |
| 59 | Service Delivery Ecosystem | Atanu Das | Assoc. Director – Innovation and Business Transformation, KPMG | 18-Sep-21 | |
| 58 | Experience sharing Series : "Implementation journey of Automation of Business Processes" | Shailesh Chopra | Vendor Service Management, Deutsche Bank | 28-Aug-21 | |
| 57 | Knowledge Sharing series: Automation of Business Process - Boon or Bane | Mathan Jincillin | Former Head Automation-Tech Mahindra | 14-Aug-21 | |
| 56 | Sustenance of Integrated Management System and journey towards High Maturity | Mangesh Narayan and Prakash Hegde | Chief Manager - Quality, Siemens Technology and Services Private Limited and Consulting Partner, QAI India Ltd. | 24-Jul-21 | |
| 55 | Creating Integrated Management System | Mangesh Narayan and Om Prakash | Chief Manager - Quality, and Quality Manager, Siemens Technology and Services Manager, Siemens Technology and Services | 10-Jul-21 | |
| 54 | Experience Sharing Series : SAFe Implementation – Practitioner's Approach | Ashwinee Kalkura,SPCT Manish Holey | Principal Consultant, Cyber Bahn Enterprise Agile Coach, Virtisa | 26-Jun-21 | |
| 53 | Demystifying SAFe® | Ashwinee Kalkura,SPCT | Principal Consultant, CyberBahn | 12-Jun-21 | |
| 52 | Empowering Customer Advocacy through Innovation Culture | Sathish Narayanan Atanud Das Nimesh Pilla | CEO, Chools Consulting Associtate Director, KPMG | 29-May-21 | |
| 51 | Demystifying Customer Advocacy | Atanud Das Nimesh Pilla | Associtate Director, KPMG | 08-May-21 | |
| 50 | Enabling Business value through BPM | Amit Chauhan | CEO,Q3 Edge Consulting | 24-Apr-21 | |
| 49 | Future of work and relevance of quality & BE roles | Sudhir Dasamantharao | Director & Head - Global Business Services APAC, Boston Scientific | 17-Apr-21 | |
| 48 | Experience Sharing Series: Demystifying RPA and Automation CoE | Soma Gupta | Head of Non Operations Automation CoE, HSBC | 10-Apr-21 | |
| 47 | Balance Soft Skill vs Hard Skill: Take control of your career | Shailesh Chopra | Vendor Service Management, Deutsche Bank | 03-Apr-21 | |
| 46 | Experience Sharing Series: Agile Transformation Journey of a Universal Bank | Palani Nama | Vice President, Societe Générale | 20-Mar-21 | |
| 45 | Service Transformation – Blockchain, AI and RPA | Rangaraj Sriramulu | SVP, Digital Transformation - Alorica | 13-Mar-21 | |
| 44 | Transformation of Quality Discipline to align with Digital Era | Dr. Srijith Sreenivasan | Director, KPMG | 06-Mar-21 | |
| 43 | Transformation in Global Shared Services leveraging Business Agility | Harish Iyer | Agile coach, Maersk Global | 27-Feb-21 | |
| 42 | CII Healthcare Excellence Journey Based on Baldrige Excellence Framework | Mandakini Pawar | Healthcare Excellence, CII Institute of Quality | 13-Feb-21 | |
| 41 | Embedding Operational Excellence culture - An Innovative approach | Rohit Kumar Gupta | Head OpEx, Sodexo | 20-Feb-21 | |
| 40 | Business Value Enhancement for Growth | ShreeRam G Ranganathan | Ojas Consulting Limited | 06-Feb-21 | |
| 39 | Aligning your career trajectory through design thinking & Ikigai | Harmeet Chawla | Former Director - Business Excellence, Aon Hewitt | 30-Jan-21 | |
| 38 | Excellence in Finance Operations | Amarpreet Bhamra | Former Assistant Director - Transformation, Ernst & Young | 23-Jan-21 | |
| 37 | Madhan shares his success story - Expanding from Quality domain to RPA & AI | Madhan Seduraman | Head of OPEX COE, AI & Automation Prudential Assurance, Singapore | 09-Jan-21 | |
| 36 | Leveraging Ecosystem for Excellence - Tata Best Practices Programme | Devraj Chattaraj | DGM - BE, TATA Sons | 19-Dec-20 | |
| 35 | Panel Discussion on Accelerate Adoption of a Performance Excellence Model in the Service Sector | Jamshed Daboo, Prashant Hoskote, Sachin Garg | Former MD of Trent Hypermarket, President L&S, ASQ Regional Director 21-22 | 12-Dec-20 | |
| 34 | Human side of Process Excellence | Dr. Vijaya Sunder | Assistant Professor at ISB | 05-Dec-20 | |
| 33 | Qualinomics: Innovation in Quality towards revitalized Economy | Dr. Pavan Soni, Dr. Vijaya Sunder M, Ved Prakash, Dr Sathiadev Mahesh | Innovation Evangelist / Asst. Prof. at ISB / KM Leader at Trianz / Prof. at University of New Orleans, USA | 28-Nov-20 | |
| 32 | Transformation from Corporate Quality Professional to an Independent Consultant | Aravindan Raghavan | Former Quality Director - PWC | 21-Nov-20 | |
| 31 | Value-adding role of a Quality professional in a Pharma industry | Bharathy V | Associate Director - Cognizant | 07-Nov-20 | |
| 30 | Operational Efficiency in Healthcare - The Unprecedented Analogy | Dr. Lalit Kanodia | Director - Business Excellence Healthcare & Lifesciencs | 31-Oct-20 | |
| 29 | HR Transformation and Digital Journey of IIFL Home Finance | Sheetal Jerah Sharma | IIFL Home Finance | 17-Oct-20 | |
| 28 | OPEX levers to drive Performance in Financial Services | Rohit Kumar Gupta | Head OpEx - Sodexo & Former Transformation Lead - Duetsche Bank | 10-Oct-20 | |
| 27 | Redesigning Customer Journey post-COVID | Rituparn Bakshi | Head Quality - Enterprise at Tech Mahindra | 03-Oct-20 | |
| 26 | Service Excellence in the Hospitality Industry | Kiran Varri | SVP - Digital Marketing & Business Excellence, Regulus Capital Ltd | 26-Sep-20 | |
| 25 | Improvements and key metrics in Wholesale & Retail banking | Raghu Krishnan | Former Associate Vice President, Standard chartered Bank | 19-Sep-20 | |
| 24 | Innovation and process transformation in BFSI | Palani Nama | Vice President - Societe Generale | 12-Sep-20 | |
| 23 | How KM practices have enabled Service Delivery during times of crisis | Ved Prakash | Chief Knowledge Officer, Trianz | 05-Sep-20 | |
| 22 | Cognitive Quality - The Inevitable Perpetual Metamorphosis | Sankaran Venkataramani, Uttam Biswas | Executive Director KPMG / Associate Director KPMG | 30-Aug-20 | |
| 21 | Measuring Value - CIO's perspective | Moserraj | Associate Vice President - CIO and Head of Excellence, Brillio | 22-Aug-20 | |
| 20 | Building resilient BOT process factory - Changing face of Automation | Mathan Jincilin R | Former Automation Program Head -TechMahindra | 15-Aug-20 | |
| 19 | How to build the organization culture of Excellence | Sanjeev Singh | Tata Business Excellence , TATA SONS | 08-Aug-20 | |
| 18 | Bridging the performance and expectation gap - reflections of a Quality professional | S N Murthy | Head - Business Excellence, Conduent Inc | 02-Aug-20 | |
| 17 | Operational Resilience through Organizational Excellence Framework | Nancy Nouaimeh, Madhusmita Nayak | Chartered Business Excellence Professional / Strategy Plng Performance Officer | 25-Jul-20 | |
| 16 | Fostering an Innovation Culture | Dr. Pavan Soni | Founder and Innovation Evangelist, Inflexion Point Consulting | 18-Jul-20 | |
| 15 | RPA to Hyperautomation - emerging technologies are shaping the future of work? | Vinay Mummigatti | VP & Chief Automation Officer, Lexis Nexis | 12-Jul-20 | |
| 14 | How to redefine "Quality for the Future?" | Rituparn Bakshi | Head Quality - Enterprise at Tech Mahindra | 05-Jul-20 | |
| 13 | What Operational Excellence Professionals need to know to be effective in post COVID-19 world | Debasish Sarkar | Proliferator Advisory & Consulting | 27-Jun-20 | |
| 12 | Emerging Trends in Measuring Customer Feedback in the current scenario | Chandramouli Srinivasan | Feedback Insights | 20-Jun-20 | |
| 11 | How Supply Chain Efficacy can multiply Business Performance | Raghavan Santhanam | Standard Chartered Bank | 14-Jun-20 | |
| 10 | Why Quality Mgt Professionals are suitable to excel in Operational Risk Mgt domain | Ibrahim Abdul Rahman | Associate Vice President, Sutherland Global Services | 07-Jun-20 | |
| 9 | Improving the Quality of the Quality Profession | Anshuman Tiwari | Global Head of Delivery Excellence - DXC Technology | 31-May-20 | |
| 8 | A Peek into Design Thinking - Preparing the mindset for disruption | Dr. Anbu Rathinavel | Chief Design Officer - Intellect Design Arena | 24-May-20 | |
| 7 | Agility & Speed using Lean transformation in Supply Chain Excellence | Sathish Narayanan | Head - Supply chain Operations, Coca Cola Beverages | 15-May-20 | |
| 6 | Operational Excellence with a Human Face | Viswanathan Balasubramanian | Vice President - Total Quality, nThrive Healthcare Global Business Services | 10-May-20 | |
| 5 | Effective Change Management Model in a Business Transformation | Vijayalakshmi Ramachandran | Associate Vice President, SCOPE | 03-May-20 | |
| 4 | Introduction to SAFe | Deepak Rustugi | Principal Consultant, SPParC Corporate Consultants | 25-Apr-20 | |
| 3 | Building High Performance Individual | Dr. Anbarasu | High-Performance Coach, Founder- Drishta | 18-Apr-20 | |
| 2 | Introduction to DevOps | Balaji T | Manager, Cognizant | 14-Apr-20 | |
| 1 | Lean Agile | Krishna Sivaramakrishnan | Lean and Business Agility Consultant, RNTBCI | 08-Apr-20 |
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