Next Session
Our next session is covered to understand Service Delivery Excellence a catalyst to power up your business from delivery transformation, on 10th September at 4 PM IST by Sandhya Venu Sanjay, EY GDS Enablement Services Service Excellence Leader;
Moderator: Dr.Sankaran Venkataramani ,Partner, KPMG
Link to register
send a mail to [email protected]

Previous Sessions

Sr. No.SessionSpeakerDesignation & OrganisationDate
74Client Retention brick by brick - part1: new transitions Rituparn BakshiHead Quality & OE - CLM, Sutherland Healthcare Service06-08-2022
73Healthcare’s Evolving Role in Service ExcellenceNetra TandonHead Service Excellence, Aster Hospitals (GCC), Aster DM Healthcare23-07-2022
72Future of Quality - Challenges and ActionsAnshuman TiwariHead of Delivery Excellence, DXC Technology 25-06-2022
71Influence of creativity in Quality professional roleBalaji OS and Nick PileCapgemini 18-06-2022
70 Customer Experience as a career for Quality professionalsDebashis SarkarProliferator Advisory & Consulting28-05-2022
69Service Excellence through Predictive AnalyticsPrakash ThakurQuality & Process Excellence Manager, Wipro Limited30-Apr-22
68Is Cyber Security a Game Changer for Quality Professionals?Senthil Kumar M Chief Security Architect & Sr Program Head - Cyber Security & Risk Services 02-Apr-22
67Delivery Excellence Through Systems and Organization Controls (SOC)Vishnu VarthananDirector- Quality, Capgemini19-Feb-22
66Quality Professional role in Enterprise Risk ManagementBaligaASQ29-Jan-22
65Nurturing progressive Quality n Innovation culture onMriduFujitsu consulting22-Jan-22
64Value Innovation Through Agile Levers (VITAL)KrishnaDigital and agile coach11-Dec
63Intelligent Automation in Quality SystemsVishnu Varthanan, Director- Quality, Capgemini 13-Nov-2021
62Experience sharing series : "Shingo Model implementation journey Nancy Nouaimeh, Marianela Alfaro, Roger S. Echeverria Culture Transformation and Excellence Expert , Business Excellence Leader , Shingo Prize Examiner- Costa Rica  30-Oct-21
61Knowledge sharing series : "Cultural alignment through Shingo model"Nancy NouaimehCulture Transformation and Excellence Expert16-Oct 21
60Insights n Analytics Driving Service Delivery Ecosystem Atanu DasAssociate Director – Innovation and Business Transformation, KPMG 09-Oct-21
59Service Delivery EcosystemAtanu Das
Associate Director – Innovation and Business Transformation, KPMG
58Experience sharing Series : "Implementation journey of Automation of Business Processes"Shailesh ChopraVendor Service Management, Deutsche Bank28-Aug-21
57Knowledge Sharing series: Automation of Business Process - Boon or Bane Mathan Jincillin Former Head Automation-Tech Mahindra 14-Aug-21
56Sustenance of Integrated Management System and journey towards High Maturity
Mangesh Narayan
and Prakash Hegde
Chief Manager - Quality, Siemens Technology and Services Private Limited and Consulting Partner, QAI India Ltd. 24-Jul-21
55Creating Integrated Management System Mangesh Narayan
and Om Prakash
Chief Manager - Quality, Siemens Technology and Services Pvt. Ltd. and Quality Manager, Siemens Technology and Services Manager, Siemens Technology and Services Pvt. Ltd.10-Jul-21
54Experience Sharing Series : SAFe Implementation – Practitioner's ApproachAshwinee Kalkura,SPCT
Manish Holey
Principal Consultant, CyberBahn
Enterprise Agile Coach, Virt
53Demystifying SAFe®
Ashwinee Kalkura,SPCT
Principal Consultant, CyberBahn
52Empowering Customer Advocacy through Innovation CultureSathish Narayanan
Atanud Das
Nimesh Pilla
CEO, Chools Consulting Associtate Director, KPMG29-May-21
51Demystifying Customer AdvocacyAtanud Das
Nimesh Pilla
Associtate Director, KPMG08-May-21
50Enabling Business value through BPM Amit ChauhanCEO,Q3 Edge Consulting 24-Apr-21
49Future of work and relevance of quality & BE rolesSudhir Dasamantharao Director & Head - Global Business Services APAC, Boston Scientific 17-Apr-21
48Experience Sharing Series: Demystifying RPA and Automation CoESoma Gupta Head of Non Operations Automation CoE, HSBC10-Apr-21
47Balance Soft Skill vs Hard Skill: Take control of your careerShailesh ChopraVendor Service Management, Deutsche Bank03-Apr-21
46Experience Sharing Series: Agile Transformation Journey of a Universal BankPalani NamaVice President, Societe Générale20-Mar-21
45Service Transformation – Blockchain, AI and RPARangaraj SriramuluSVP, Digital Transformation - Alorica13-Mar-21
44Transformation of Quality Discipline to align with Digital EraDr. Srijith SreenivasanDirector, KPMG06-Mar-21
43Transformation in Global Shared Services leveraging Business AgilityHarish IyerAgile coach, Maersk Global27-Feb-21
42CII Healthcare Excellence Journey Based on Baldrige Excellence FrameworkMandakini PawarHealthcare Excellence, CII Institute of Quality13-Feb-21
41Embedding Operational Excellence culture - An Innovative approachRohit Kumar GuptaHead OpEx, Sodexo20-Feb-21
40Business Value Enhancement for GrowthShreeRam G RanganathanOjas Consulting Limited06-Feb-21
39Aligning your career trajectory through design thinking & IkigaiHarmeet ChawlaFormer Director - Business Excellence, Aon Hewitt30-Jan-21
38Excellence in Finance OperationsAmarpreet BhamraFormer Assistant Director - Transformation, Ernst & Young23-Jan-21
37Madhan shares his success story - Expanding from Quality domain to RPA & AIMadhan SeduramanHead of OPEX COE, AI & Automation
Prudential Assurance, Singapore
36Leveraging Ecosystem for Excellence - Tata Best Practices ProgrammeDevraj ChattarajDGM - BE, TATA Sons19-Dec-20
35Panel Discussion on Accelerate Adoption of a Performance Excellence Model in the Service Sector Jamshed Daboo, Prashant Hoskote, Sachin GargFormer MD of Trent Hypermarket, President L&S, ASQ Regional Director 21-2212-Dec-20
34Human side of Process ExcellenceDr. Vijaya Sunder Assistant Professor at ISB 05-Dec-20
33Qualinomics: Innovation in Quality towards revitalized EconomyDr. Pavan Soni, Dr. Vijaya Sunder M, Ved Prakash, Dr Sathiadev Mahesh Innovation Evangelist / Asst. Prof. at ISB / KM Leader at Trianz / Prof. at University of New Orleans, USA28-Nov-20
32Transformation from Corporate Quality Professional to an Independent ConsultantAravindan RaghavanFormer Quality Director - PWC21-Nov-20
31Value-adding role of a Quality professional in a Pharma industry Bharathy VAssociate Director - Cognizant07-Nov-20
30Operational Efficiency in Healthcare - The Unprecedented AnalogyDr. Lalit KanodiaDirector - Business Excellence Healthcare & Lifesciencs31-Oct-20
29HR Transformation and Digital Journey of IIFL Home FinanceSheetal Jerah SharmaIIFL Home Finance 17-Oct-20
28OPEX levers to drive Performance in Financial ServicesRohit Kumar GuptaHead OpEx - Sodexo & Former Transformation Lead - Duetsche Bank10-Oct-20
27Redesigning Customer Journey post-COVIDRituparn BakshiHead Quality - Enterprise at Tech Mahindra03-Oct-20
26Service Excellence in the Hospitality IndustryKiran VarriSVP - Digital Marketing & Business Excellence, Regulus Capital Ltd26-Sep-20
25Improvements and key metrics in Wholesale & Retail bankingRaghu KrishnanFormer Associate Vice President, Standard chartered Bank19-Sep-20
24Innovation and process transformation in BFSI Palani NamaVice President - Societe Generale 12-Sep-20
23How KM practices have enabled Service Delivery during times of crisisVed PrakashChief Knowledge Officer, Trianz 05-Sep-20
22Cognitive Quality - The Inevitable Perpetual MetamorphosisSankaran Venkataramani, Uttam BiswasExecutive Director KPMG / Associate Director KPMG30-Aug-20
21Measuring Value - CIO's perspectiveMoserrajAssociate Vice President - CIO and Head of Excellence, Brillio22-Aug-20
20Building resilient BOT process factory - Changing face of AutomationMathan Jincilin RFormer Automation Program Head -TechMahindra15-Aug-20
19How to build the organization culture of ExcellenceSanjeev SinghTata Business Excellence 08-Aug-20
18Bridging the performance and expectation gap - reflections of a Quality professionalS N MurthyHead - Business Excellence, Conduent Inc02-Aug-20
17Operational Resilience through Organizational Excellence FrameworkNancy Nouaimeh, Madhusmita NayakRegistered Organization Excellence Specialist, Chartered Business Excellence Professional / Strategy Planning and Performance Officer 25-Jul-20
16Fostering an Innovation CultureDr. Pavan SoniFounder and Innovation Evangelist,
Inflexion Point Consulting
15RPA to Hyperautomation - emerging technologies are shaping the future of work?Vinay MummigattiVP & Chief Automation Officer, Lexis Nexis12-Jul-20
14How to redefine "Quality for the Future?"Rituparn BakshiHead Quality - Enterprise at Tech Mahindra05-Jul-20
13What Operational Excellence Professionals need to know to be effective in post COVID-19 worldDebasish SarkarProliferator Advisory & Consulting27-Jun-20
12Emerging Trends in Measuring Customer Feedback in the current scenarioChandramouli SrinivasanFeedback Insights20-Jun-20
11How Supply Chain Efficacy can multiply Business PerformanceRaghavan SanthanamStandard Chartered Bank 14-Jun-20
10Why Quality Management Professionals are suitable to excel in Operational Risk Management domainIbrahim Abdul RahmanAssociate Vice President, Sutherland Global Services07-Jun-20
9Improving the Quality of the Quality ProfessionAnshuman TiwariGlobal Head of Delivery Excellence - DXC Technology31-May-20
8A Peek into Design Thinking - Preparing the mindset for disruptionDr. Anbu Rathinavel Chief Design Officer - Intellect Design Arena24-May-20
7Agility & Speed using Lean transformation in Supply Chain ExcellenceSathish NarayananHead - Supply chain Operations, Coca Cola Beverages15-May-20
6Operational Excellence with a Human FaceViswanathan BalasubramanianVice President - Total Quality, nThrive Healthcare Global Business Services10-May-20
5Effective Change Management Model in a Business TransformationVijayalakshmi Ramachandran Associate Vice President, SCOPE 03-May-20
4Introduction to SAFeDeepak Rustugi Principal Consultant, SPParC Corporate Consultants25-Apr-20
3Building High Performance IndividualDr. AnbarasuHigh-Performance Coach, Founder- Drishta18-Apr-20
2Introduction to DevOpsBalaji TManager, Cognizant14-Apr-20
1Lean AgileKrishna SivaramakrishnanLean and Business Agility Consultant, RNTBCI08-Apr-20